Troubleshooting
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How do I save my game progress?
To save your game progress, please, follow the steps below:1. Tap "Save progress" on the launch screen.2. Tap "Log in."3. Confirm that you a...
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How do I transfer my progress to a new device?
If your new device uses the same Apple or Google ID as your old device, please, follow the steps below:1. Open the game on your new device.2...
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How do I sync my progress between multiple devices?
To sync your progress, log in to your game account using your Google or Apple ID on all your devices following way:1. Tap "Save progress" on...
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I lost my progress after reinstallation or update.
To return to your unfinished room, please, follow the steps below:Tap "Villa" at the bottom left corner .Scroll to the room you were working...
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I don't receive coins for completing puzzles.
The system rewards you bills (a.k.a.banknotes) instead of coins for completing puzzles in case you have completed all the rooms currently av...
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How do I save or share my completed puzzle?
The feature is not supported, unfortuantely. We're sorry for any possible inconvenience.
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How do I copy my Device ID?
To copy your ID, please, follow the steps below:1. Tap the settings icon ⚙️ at the top right corner.2. Tap the 'copy' icon next to your Devi...
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How do I delete my game profile and reset my game progress?
To delete your game profile and reset your game progress, please, follow the steps below:1. Tap the settings icon ⚙ at the top right corner....