How To Use A Promo Code

✍️To activate the promo code, please follow the steps:- Open Magic Jigsaw Puzzles- Go to the Library (Puzzle Shop)- Enter the promo code in ...

My puzzle pieces are of a strange shape

If your puzzle pieces look different from the classic (regular) shape, please check the selected puzzle piece cut. You can check it and chan...

Puzzle pieces have the wrong orientation (too many corners, etc.)

Please make sure that the rotation for puzzles is turned off. When the rotation is on, it may seem that there are extra pieces in a puzzle, ...

How to play offline?

Please note that solving puzzles requires an Internet connection now. Downloading packs to a device, playing offline, and other premium feat...

My puzzle pieces became large

If your puzzle pieces became large on the playing board, please change the number of pieces. The size of the pieces on the playing board dep...

What do I do if there is a missing piece in a puzzle?

You can try the following steps to find a missing piece/pieces:🧩 Move the completed part around. The piece may be under it🧩 Click on the E...

How do I send logs?

We'd be really grateful if you could send us a log file from your device, which will assist our technicians in pinpointing the cause of the ...

How do I disable push notifications?

You can disable push notifications on your device in the following way:1. Select Start (a window icon in the lower left corner of ...

How do I get a refund for the purchase?

All real-money purchases go through Microsoft. Unfortunately, we are not able to proceed with a refund.If you want to get a refund for your ...

How do I create puzzles from my own pictures?

There are two ways of creating puzzles from your own photos in the app.1) My Photos - the My Photos section is paid, and the ability to crea...

How do I turn on/off music and sound effects?

You can turn on/off and change music and sound in the following way:Press the Settings icon in the upper-right cornerTap on the Sound or Mus...

How do I enable/disable the slide show on the main screen?

To enable/disable the slide show:Open Magic Puzzles and click on the Settings In the menu that opens, choose the option highlighed on t...

What to do if ads can't be closed/don't fit the screen?

Please try to do the following: press the Ctrl key on the keyboard of your device, and at the same time, scroll the mouse wheel to adjust th...