How To Use A Promo Code

✍️To activate the promo code, please follow the steps:- Open Magic Jigsaw Puzzles- Go to the Library (Puzzle Shop)- Enter the promo code in ...

What is a magnet (horseshoe)?

🧲 A magnet is a boost that helps you join pieces on the playing board🙌 It puts 10 pieces on the playing board for one move. The total numb...

The size of my puzzle pieces has changed

1. If your puzzle pieces in the tray are large, please use the arrows at the top of the tray to change the size. You can adjust the size of ...

My puzzle pieces are of a strange shape

If your puzzle pieces look different from the classic (regular) shape, please check the selected puzzle piece cut. You can check it and chan...

Puzzle pieces have the wrong orientation (too many corners, etc.)

Please make sure that the rotation for puzzles is turned off. When the rotation is on, it may seem that there are extra pieces in a puzzle, ...

Why are some puzzles in a pack locked?

There are puzzle packs in our Library that consist of both free and paid (VIP) puzzles. Such packs are free for download, marked as FREE in ...

How to play offline?

Please note that solving puzzles requires an Internet connection now. Downloading packs to a device, playing offline, and other premium feat...

What to do if puzzles freeze/move slowly/ or pieces are jerky?

If you notice that the app has become slow and pieces are freezing, please follow the steps below 🙌1. Reboot your device and reopen the app...

The app takes up much storage on my device

If the app takes up much storage on your device, please try to reinstall the app. Please make sure that you are registered in the app before...

How do I send logs?

A log file is a data file that contains records about your activity in the app, events, and other tech info. It can be sent from the app:- T...

How do I disable push notifications?

To disable push notifications:1. Open the Settings on your device2. Choose Notifications3. Choose Magic Puzzles4. Allow Notifications — Off

How do I get a refund for the purchase?

All the purchases made with real money go through iTunes. Unfortunately, we cannot proceed with a refund on our end.If you want to get a ref...

How do I create puzzles from my own pictures?

There are two ways of creating puzzles from your own photos in the app:1. My Photos – the My Photos section is paid, and the ability to crea...

How do I turn on/off music and sound effects?

You can turn on/off music and sounds in the game Settings:- Tap the Settings button in the top right corner - Tap Jukebox Please n...

The size of my puzzle pieces has changed

If your puzzle pieces on the playing board look too large, please change the number of pieces. The size of the pieces on the playing board d...

What do I do if puzzles freeze/move slowly/pieces are jerky?

If your puzzle pieces freeze, please try the following:✅ Delete as many packs from the My Collection page as possible, e. g. completed packs...

How do I send a log file?

A log file is a data file that contains records about your activity in the app, events, and other tech info.It can be sent from the app:- Ta...

How do I get a refund for the purchase?

All the purchases made with real money go through Google/Amazon. Unfortunately, we are not able to proceed with a refund on our end.If you w...

How do I turn on/off music and sound effects?

You can turn on/off music and sounds in the game Settings:Tap the Settings button in the top right corner Tap on the Sound  or Mus...

What do i do if there is a missing piece in a puzzle?

You can try the following steps in order to find a missing piece/pieces:- Tap on the completed fragment and hold it until it fades out — los...

My puzzle pieces became large

If your puzzle pieces became large on the playing board, please change the number of pieces. The size of the pieces on the playing board dep...

What do I do if there is a missing piece in a puzzle?

You can try the following steps to find a missing piece/pieces:🧩 Move the completed part around. The piece may be under it🧩 Click on the E...

How do I send logs?

We'd be really grateful if you could send us a log file from your device, which will assist our technicians in pinpointing the cause of the ...

How do I disable push notifications?

You can disable push notifications on your device in the following way:1. Select Start (a window icon in the lower left corner of ...

How do I get a refund for the purchase?

All real-money purchases go through Microsoft. Unfortunately, we are not able to proceed with a refund.If you want to get a refund for your ...

How do I create puzzles from my own pictures?

There are two ways of creating puzzles from your own photos in the app.1) My Photos - the My Photos section is paid, and the ability to crea...

How do I turn on/off music and sound effects?

You can turn on/off and change music and sound in the following way:Press the Settings icon in the upper-right cornerTap on the Sound or Mus...

How do I enable/disable the slide show on the main screen?

To enable/disable the slide show:Open Magic Puzzles and click on the Settings In the menu that opens, choose the option highlighed on t...

What to do if ads can't be closed/don't fit the screen?

Please try to do the following: press the Ctrl key on the keyboard of your device, and at the same time, scroll the mouse wheel to adjust th...

What to do if getting black page when opening the game?

If you see a black screen when you try to load the game please clear the cache of your web browser and reload the game page. 

How do I turn on/off music and sound effects?

To turn off Music and Sounds click on the settings wheel in the upper right corner and choose the correspondent options.You can also enable ...