We'd be really grateful if you could send us a log file from your device, which will assist our technicians in pinpointing the cause of the issue and finding a solution 🙏
❗ It is necessary to send a log file after the problem occurs. This will record all the necessary information.

You can send us logs in the following way:

1. Press Win+R and type %appdata% in the opened window. Then press OK.

2. The folder C:\Users\USER_NAME\AppData\Roaming will open.

3. Go to C:\Users\USER_NAME\AppData\ - > Local -> Packages

4. Find a folder XIMADINC.MagicPuzzles* -> LocalState, here should be a file error.txt.

Please send us this file.