Troubleshooting
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The picture is moving when I'm coloring.
The system detects you're attempting to color a picture or to scroll it by your first touch. To prevent a picture from moving please firstly...
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How do I transfer my progress to a new device?
Currently there is no opportunity to transfer your game progress from one device to another. However we are working on the feature and will ...
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How do I sync my progress on multiple devices?
Currently there is no opportunity to sync the progress between several devices. However we are working on the feature and will implement it ...
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I can't import a picture.
First of all please make sure you have enough free space on your device. There can be issues on your device and in the app if there ar...
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How do I save my progress?
Your game progress is automatically saved on the game server.If the app is reinstalled game progress will be restored automatically.Currentl...
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How do I start the game from the beginning?
Currently there is no option to start the game from the very beginning. However you can recolor your completed pictures the following ...
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How do I turn off game notifications?
You can turn off game notifications via your device's settings.
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All my completed pictures are gone.
There have been added new option"Hide already completed pictures in the gallery"since the recent update to the version 2.26.0. By defau...
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I do not get new daily/puzzle/hidden picture anymore.
I do not get new daily/puzzle/hidden picture anymore.The logic of the app has been changed recently. And it is not planned to add new pictur...
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I do not get new stories.
Currently there are three stories loaded into the app. Unfortunately it is not planned to add more. Please, accept our sincere apologies for...
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I've completed all the stories but still getting energy.
The energy points in our game serve not only as a means to unlock new content but are also a way to enrich user experience and enhance game ...
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