How To Use A Promo Code

✍️To activate the promo code, please follow the steps:- Open Magic Jigsaw Puzzles- Go to the Library (Puzzle Shop)- Enter the promo code in ...

What is a magnet (horseshoe)?

🧲 A magnet is a boost that helps you join pieces on the playing board🙌 It puts 10 pieces on the playing board for one move. The total numb...

The size of my puzzle pieces has changed

1. If your puzzle pieces in the tray are large, please use the arrows at the top of the tray to change the size. You can adjust the size of ...

My puzzle pieces are of a strange shape

If your puzzle pieces look different from the classic (regular) shape, please check the selected puzzle piece cut. You can check it and chan...

Puzzle pieces have the wrong orientation (too many corners, etc.)

Please make sure that the rotation for puzzles is turned off. When the rotation is on, it may seem that there are extra pieces in a puzzle, ...

Why are some puzzles in a pack locked?

There are puzzle packs in our Library that consist of both free and paid (VIP) puzzles. Such packs are free for download, marked as FREE in ...

How to play offline?

Please note that solving puzzles requires an Internet connection now. Downloading packs to a device, playing offline, and other premium feat...

What to do if puzzles freeze/move slowly/ or pieces are jerky?

If you notice that the app has become slow and pieces are freezing, please follow the steps below 🙌1. Reboot your device and reopen the app...

The app takes up much storage on my device

If the app takes up much storage on your device, please try to reinstall the app. Please make sure that you are registered in the app before...

How do I send logs?

A log file is a data file that contains records about your activity in the app, events, and other tech info. It can be sent from the app:- T...

How do I disable push notifications?

To disable push notifications:1. Open the Settings on your device2. Choose Notifications3. Choose Magic Puzzles4. Allow Notifications — Off

How do I get a refund for the purchase?

All the purchases made with real money go through iTunes. Unfortunately, we cannot proceed with a refund on our end.If you want to get a ref...

How do I create puzzles from my own pictures?

There are two ways of creating puzzles from your own photos in the app:1. My Photos – the My Photos section is paid, and the ability to crea...

How do I turn on/off music and sound effects?

You can turn on/off music and sounds in the game Settings:- Tap the Settings button in the top right corner - Tap Jukebox Please n...